A couple of months ago I booked some plane tickets through lastminute.com to go from Siem Riep to Hanoi. They were e-tickets.
Upon arrival at the Vietnam Airlines check-in desk, we were told that they aren't able to support e-tickets.
They had our names on their computer; the computer also told them that we had paid for our tickets; and which seats we had been allocated; we had our passports to prove who we were; and we had a booking reference number. But they couldn't let us on the plane because we didn't have any physical tickets. So we had to buy new tickets.
Obviously I'm going to claim the money back, but who do I claim it from?
1) Lastminute.com, on the basis that they shouldn't have sold us e-tickets which weren't usable.
2) Vietnam Airlines, on the basis that they shouldn't have made us buy a new ticket given that they knew we had already bought them.
3) Travel insurance company, on the basis that the first two are doomed to failure.
Answers on a postcard please. Or in the comments box.
1 comment:
Lastminute.com are the ones. Tell them that they must either send 1) Full refund or 2) Proof that Vietnam Airways accept e-tickets. Threaten Small Claims Court and Watchdog and Daily Mail and Internet Smear Campaign.
If 1) You Win
If 2) Go to Vietnam Airways
If Nun - Go to the Small Claims Court
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